Smart City Support

Help Topics

• Downloadable User Guides

  Complete downloadable PDF copies for each User Guide.
• Training Materials

  View our training materials through documentation, videos, and detailed articles about managing and using the platform.
• User Guide

  This guide is designed to teach you how to navigate the User Portal, a web interface that allows you to access and control your account.
• Office Administrator

  These articles describe all of these features and provides detailed instructions on how to use these features as an Office Administrator.
• Call Center User Guide

  Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.
• Hosted Voice Features

  View documents pertaining to how to use features such as the mobile app, Softphone and eFax.