Accessing the Administrator’s Web Portal
The Administrator’s Web Portal is a web interface that you will use in order to manage your organization, your account,...
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Accessing the Administrator's Web Portal
The Administrator’s Web Portal is a web interface that you will use in order to manage your organization, your account, and communication with others.
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Logging into the Web Portal
In order to access the Administrator’s Web Portal: Launch a web browser. In the browser address bar, type https://portal.smartcityvoice.com/portal/login and... -
Understanding the Admin Portal User Interface
Once you log into the portal, you will have access to the platform. The top of the admin portal interface... -
Contacts Tab
The Contacts tab provides you an overview of all the contacts in your organization and provides a status indicator. A... -
What is the Call Queues tab?
The Call Queues tab will give you an overview of how many Call Queues your organization has, and the number... -
How to setup Auto Attendants tab
The Auto Attendants tab as seen below will provide you with an overview of the Auto Attendants in your organization... -
How do I edit my Profile?
The Profile option allows for you to change your account options such as your first or last name, and Time... -
Active Calls Section on Home Page
On the home page, you will find the following sections. Each of these are described in detail on the following... -
Call Graphs
The Call Graph widget gives you a visual representation of the organization’s calls. Current Active Calls – Displays all current... -
Statistics Panel Overview
The Statistics Panel, located on the right side of the Active Calls page, shows the status and activity of the...