Office Administrator

The Administrator’s Web Portal is a web interface that you will use in order to manage your organization, your account, and communication with others.

Enhanced 911 (E911), a part of the 911 system that automatically ties the caller’s location, allows you to define the detailed location information for each user and device.

This section will give you a description of frequently performed tasks like Resetting a Password, Changing Open Hours, or Setting Call Forwarding.

Selecting the Users icon will take you to the User’s Center. This is where you can create and manage the users in your platform.

The Conference icon, as shown below, will take you to the Conference Center where you can manage your organization’s conference bridges.

Auto Attendants are automated greetings with options to route calls.  The most common use case for an Auto Attendant is having the main company phone number pointed to an Auto Attendant.

Call Queues, also known as Hunt Groups, are the perfect way to manage high traffic flows.

The Time Frames icon will take you to the Time Frames application center. Time Frames are a set period of time which covers when we want certain events to occur, such as what hours is the phone to ring.

The platform has a Music on Hold feature that plays when callers are on hold or waiting in queue.

The Inventory icon is where you can control where phone numbers are routed for voice calls and SMS messages.

Call History is a list of all calls made to and from your organization and can be found by clicking on the Call History icon on the main menu bar.