To use the Call Center module, you must first log in to the Hosted Voice Portal. Open a web browser and in the address bar, type the full domain URL provided by your administrator.
To log in to the Hosted Voice Portal:
- Open a Web browser. (We recommend you use the Google Chrome browser.)
In the browser address bar, type the following domain URL and then press Enter. https://portal.smartcityvoice.com/
The Smart City Login dialog box displays.
Type your pre-assigned Login Name in the following format:
The ‘ext’ is your user extension and ‘customerdomainname’ is your email address domain (Example: 1001@smartcity).
NOTE: Do not include ‘.com’ in your login name.
Type your Password.
Click Log In.
Once you log in to the Hosted Voice Portal, the Home Page displays. The Home Page gives an at-a-glance view of the various Hosted Voice modules available based on your job role and user scope permissions.
The menu bar at the top of the Home Page has icons to navigate through the portal. When you click a menu icon, the page associated with the icon displays below the menu icons, in the dashboard area.
The Call Center menu icon shows on the Hosted Voice menu bar based on your job role, permission settings, and call-queue settings: