Adding eFax to a User Account

Before someone can use Hosted Voice eFax, a fax number must be added to their user account. The following requirements must be met to add a fax number:

  • A scope of Office Manager higher is required to add an eFax account.
  • Direct Inward Dialing (DID) should be implemented at the site.
  • Fax Service enabled on the domain (Contact support to request eFax service.)

NOTE: eFax does not currently support mass import for assigning fax numbers to users. Please see “eFax Considerations” for more information.

To add an eFax account:

  1. Log in to the Hosted Voice Portal.

The Hosted Voice Home Page displays:

2. Select the Inventory menu icon.

NOTE: If you do not see the Inventory menu icon, you may need to click the Manage Organization link Manage Organization at the top-right of the screen.

The Inventory screen displays:

3. Select the Fax Accounts tab.

4. Click the Add Fax Number button

The Add a Fax Number dialog box displays:

5. Select a Phone Number from the drop-down list.

6. In the Primary User field, type the user extension or name.

7. Select type of fax you want to enable and how you want to handle inbound faxes. The following table describes each option:

8. Click Save when done.

Updated on September 8, 2021

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