Answering Rules Settings

Answer Rules Setting  Description
Time FrameSelect a time frame to which this answering rule will be applied. The choices shown are the ones previously configured using the procedure under Adding Time Frames.   
EnabledAdd an answering rule: this check box does not appear.
Edit an answering rule:
•  Checked = enables this time frame for this user.
•  Unchecked = does not apply this time frame for this user.
Do Not DisturbEnables or disables the Do Not Disturb feature. Choices are:
•  Checked = enables Do Not Disturb. Send all calls directly to voicemail (if available), without ringing the phone.
•  Not checked = disables Do Not Disturb.
Call ScreeningSimultaneous Ring, also known as SIM Ring for short, allows you to configure what devices ring when receiving a call. Clicking the Simultaneous Ring box will allow you to ring more than just your extension and other extensions or phone numbers as well.

• Include user’s extension = check to ring the user’s extension when SIM ring is enabled.
• Ring all users’ phones = check to ring all phones associated with this user simultaneously.
• Answer confirmation for off-net numbers = lets the user know that the call is from an outside caller and gives them the option to be connected by pressing 1 or hanging up so that they are not connected to the caller.

In this field, you can enter the extension of another telephone you want to ring.

The clock icon allows you to specify a ring delay. A ring delay allows you to enter the amount of time before the call rings at the destination. Click the green plus icon to add other phones to the simultaneous ring.
Call Forwarding OptionsEnables or disables the Call Screening feature. Choices are:
• Checked = enables Call Screening. The platform prompts callers to say their names and lets you screen the call before accepting it.
• Not checked = disables Call Screening.
Simultaneous RingSimultaneous Ring, also known as SIM Ring for short, allows you to configure what devices ring when receiving a call. Clicking the Simultaneous Ring box will allow you to ring more than just your extension and other extensions or phone numbers as well.

• Include user’s extension = check to ring the user’s extension when SIM ring is enabled.
• Ring all users’ phones = check to ring all phones associated with this user simultaneously.
• Answer confirmation for off-net numbers = lets the user know that the call is from an outside caller and allows them to be connected by pressing 1 or hanging up so they are not connected to the caller.

In this field, you can enter the extension of another telephone you want to ring.

The clock icon allows you to specify a ring delay. A ring delay allows you to enter the amount of time before the call rings at the destination. Click the green plus icon to add other phones to the simultaneous ring.
Just Ring User’s ExtensionEnables or disables the ringing of your telephone only.
•  Checked = incoming call rings just your telephone.
•  Not checked = feature is disabled.
Updated on May 22, 2024

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