1. Home
  2. Call Center User Guide
  3. Call Center Agent Tasks

Call Center Agent Tasks

Call Center Agents can use the Call Center Agent dashboard to carry out various call center-related tasks during their workday.

This section covers the following topics:

  • Navigating the Call Center Agent Dashboard
  • Working with Agent Call Queues
  • Setting Agent Availability Status
  • Working with Active Phones
  • Working with Recent Call History
  • Viewing Call Center Agent Statistics

Updated on May 21, 2021

Related Articles