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Call Center Supervisor Tasks

In addition to the Call Center Agent dashboard, call center supervisors and office managers can use the Call Center Supervisor dashboard to view and manage call queues and call agent settings, reports, and statistics.

This section covers the following topics:

  • Navigating the Call Center Supervisor Dashboard
  • Managing Call Center Queues
  • Managing Call Center Agents
  • Viewing the Active Calls Graph
  • Managing Real-Time Call Center Statistics
Updated on May 21, 2021

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