The Call Graph widget gives you a visual representation of the organization’s calls.
Current Active Calls – Displays all current calls your organization currently has connected. Includes the caller ID phone number and name of the person placing the call, the number dialed, the application the call is being sent to such as user, auto attendant, voicemail, and the duration of the call. The speaker on the right of the call will allow you to monitor the call.
In the Call Graph section, you can visually graph the number of calls by:
- Peak Active Calls – The number of concurrent calls placed at one time.
- Call Volume – Includes answered calls, abandoned calls, forwards and voicemail.
- Total Minutes – Total number of minutes your organization has used.