Dynamic Call Park will place the caller in the first available parking spot and can be enabled from the Attendant Console. Call Park lets you put a call into a parking orbit so that another user can then retrieve the call when they are available. Dynamic call park will place the caller in the first available parking spot. While Static Call Parking parks the call on a specific extension.
Parking a Call
When Dynamic Call Parking is enabled, you can drag and drop the call to the Call Park zone or click the Park button within the active call widget. The call will then be parked in the first available Call Park.
When the Dynamic Call Parking is disabled, you can drag and drop the call to the desired call park in the first column or press the Park button on an active call and then click the destination call park.
When a call is parked, there are two possible actions – retrieve or transfer the call.
- Retrieve will move the call to the Attendant Console user’s phone. Pressing Retrieve or drag the call to the Make a Call column to park retrieve.
- Transfer will move the call into any user in the system. Pressing Transfer and then clicking an extension in the Extensions column or drag the call to the Extensions column to transfer from the park.