Call Queues

Call Queues, also known as Hunt Groups, are the perfect way to manage high traffic flows. When all lines are in use for the company or group, you can place the caller in queue until the next available agent is free instead of having the caller listen to a busy signal or sending them to voicemail. While in queue, callers can hear Music on Hold or custom company announcements.  A Call Queue can be configured to ring multiple devices in a certain order or a parking lot for a call to site and wait until someone retrieves the call.

To navigate the Call Queues center, select Call Queues icon on the Menu Bar. If the domain has any Call Queues configured, they will be displayed here.

Call Queues Video Tutorial

Updated on November 24, 2020

Related Articles