Desktop Call Control

Desktop Call Controls appear when making or receiving a call.  These controls allow you to see who is calling and manage a current call.

Incoming Calls

Incoming calls appear in a window in the portal as shown in the example below. This window shows the Caller ID name and number, along with Reject and Answer buttons.

  • Selecting Reject sends the call to voicemail if available. The Answer button may not be available, depending on your handset model.

Active Calls

An Active Call window will appear that shows the Caller ID and call time. The three controls at the bottom of the window let you hold, hang up, or transfer the call. If you select transfer, a field appears for entering the extension of the recipient. If you prefix the recipient’s extension number with 03, the call goes straight to voicemail.

Updated on January 27, 2021

Related Articles