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Editing Agents in a Call Queue

The Edit Agent icon will take you to the Edit Agents page as shown below. Here you will be able to add agents to the queue, modify if they are able to receive calls and how many calls that they can receive at one time.

To edit an agent, click on the Edit icon to the right of their name. The following screen will pop-up.

When you have completed making your changes, click the Save Agent button. The color-coded status of the new agent is displayed.

Green = Available

Gray = Offline

Red = On a Call

After adding the agent’s device, you can change any of these options by clicking the Edit icon.

To delete an agent:

Hover over the agent you want to delete and click the Delete icon at the far right of the window.

Updated on May 4, 2021

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