Enhanced 911 Overview

Smart City’s Hosted Voice service gives you and your users the ability to use their phone service from anywhere, but this also means that it could potentially be difficult for emergency services to locate callers when they dial 911.  Enhanced 911 (hereafter referred to as E911), a part of the 911 system that automatically ties the caller’s location, allows you to define the detailed location information for each user and device.

When the caller dials 911 on their Hosted Voice device, E911 enables responders to find and get them help. E911 data provides both a verified address for a phone number and additional location data meant to pinpoint exactly where the call is coming from, such as “Second Floor, Room 203”.

Note: It is important that this information is kept up to date when users move offices or work from home.

Kari’s Law and the RAY BAUM’S Act require that E911 information is provided. To remain compliant with these standards, please ensure your E911 information is accurate and up to date. If you require any assistance in updating your E911 information, please contact support@smartcitytelecom.com

For more information, see the FCC definition of E911 (https://www.fcc.gov/general/9-1-1-and-e9-1-1-services).

In this guide, we will explain how to maintain and update E911 for your organization, including:

  • Defining and adding Emergency Endpoints
  • Setting up Emergency Caller ID for users
  • Updating endpoint locations

Additional Features Details

The Smart City portal and Smart City Web Applications use 3rd party vendors to provide back-end services for E911. There are several additional features that can be enabled to better enable E911.

Additional FeaturesDescription
Set Granular LocationLocation data can be defined by domain, site, and down to the individual device level, and can be as granular as “the last cubicle at the end of the hall.”
Set Multiple NotificationsNotifications that E911 calls have been made can now be sent to the local organization via an automated phone call, an email, or via a SIP message that appears on the screens of supported phones.
New Location DetectionWhen an IP address change is detected in the portal or on the mobile web, the user will be prompted to update their current location so that the data is kept up to date.
Updated on December 20, 2022

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