The third column in the Attendant Console is the Make a Call column.
Click Make a Call to display a dial pad to dial from the Console. Your desk phone will ring. Once you answer it, your call will be made.
When you have a call, you’ll see call status, call direction, Caller ID if available, and call handling options.
- Hold – Click hold to hold the call. Click again to return the call.
- Transfer – When you click Transfer, click a destination user from Contacts. You’ll see options to compete a blind transfer, assisted transfer, or transfer to voicemail. You can also drag and drop the active call to an extension in the Contact section.
- Park – Parks the call. When Dynamic Parking Enabled, click Park. With it disabled, click Park and then click the target Call Park.
- End – Terminates the call.