Managing Call Queues

There may be times when you need to edit a Call Queue, such as changing Basic, Pre-Queue, or In-Queue options.

Find the Call Queue you want to edit.  To the right of that queue, you will see the ring type selected for the queue and an overview of how many callers and agents are in the queue. You will also see the options to Add Agents, Edit the Music on Hold, edit any of the options selected when creating the queue, and delete the queue.  The only fields you will not be able to edit are the name or extension number.

Updated on November 18, 2020

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