Sending a Fax from the User Portal

eFax enables you to send and receive faxes from the User Portal.

NOTE: To use this feature, you must have at a minimum, a Basic seat license, access to the User Portal, and an enabled eFax account in the Hosted Voice application.

To send a fax using the User Portal:

  1. Open and log in to the User Portal.

NOTE: If you don’t see this button, the eFax is not configured or enabled on your account.

The Hosted Voice Home Page displays:

2. Click on the Fax menu icon.

The Fax screen displays in Inbox view, which shows a list of received faxes.

The Fax Number section should show the fax number assigned to your user account.

3. Click the Send Fax button

The Send Fax dialog box displays:

The Caller ID field should show your fax number.

4. Click the Browse button, then attach the document you want to fax.

NOTE: Supported file types include: .html, .pdf, .doc, .docx, .jpg, .png, .tif, .odt, .txt

5. Type the 10-digit fax number for where you want to send the fax.

6. If needed, click the checkbox next to the “Add Cover Letter” option, then complete the sender and recipient information.

7. Click the Send button

8. Click the drop-down arrow and then select Sent to view the status of a sent fax.

Updated on September 8, 2021

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