From the Music on Hold Settings page, click Play introductory greeting as shown above.
Click Upload to and use the Browse field to add either a WAV or MP3 file of your introductory greeting. This introductory greeting always plays first when someone is placed on hold, then music will play after.
In the Greeting Name field, enter a name for the greeting.
To record a new greeting:
- Next to New Greeting, click Record.
- In the Call Me field, enter the number to call (either an extension or a telephone number such as your cell phone.)
- In the Greeting Name field, enter a name for the greeting.
- Click Call. Your phone will be called. At the prompt, record the new greeting, and then press # when you finish your recording.
- Click Save.