In today’s workplace, users often change locations for numerous reasons, and their devices go with them. The E911 feature recognizes this and will prompt for new location information when it thinks a user has physically changed their location to keep emergency information up to date.
If the portal or mobile web detects that a user’s IP address has changed, a user will be prompted with the following window:
From the portal, the user has the option to:
- Ignore, or change their location.
- Choose a previously defined location from the drop-down menu.
- Edit the current address that the system has on file.
- Add a changed location description.
Endpoint/Caller ID Detection
If the portal or mobile web detects that the Emergency Caller ID is not set to use a new E911 endpoint, the user will not be prompted to confirm their emergency address.