Updating a User’s Location

In today’s workplace, users often change locations for numerous reasons, and their devices go with them. The E911 feature recognizes this and will prompt for new location information when it thinks a user has physically changed their location to keep emergency information up to date.

IP Detection

If the portal or mobile web detects that a user’s IP address has changed, a user will be prompted with the following window:

From the portal, the user has the option to:

  • Ignore, or change their location.
  • Choose a previously defined location from the drop-down menu.
  • Edit the current address that the system has on file.
  • Add a changed location description.

Endpoint/Caller ID Detection

If the portal or mobile web detects that the Emergency Caller ID is not set to use a new E911 endpoint, the user will not be prompted to confirm their emergency address.

Updated on December 20, 2022

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