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Viewing Call Center Agent Statistics

The Call Center Agent dashboard enables an agent to view their individual call statistics for the current workday, as well as for over a specified time period.

Viewing My Statistics

In the MY STATISTICS section, you can view information about the calls that happened for the current day only.

NOTE: Click the Refresh button to retrieve the most up-to-date statistics.

The statistics that show include important information, such as Number of Call Center Calls Taken, Average Talk Time, and number of Inbound and Outbound calls.

You can hover over the Information Icon next to each statistic to view more information about each one.

The following table describes each type of statistic available in the MY STATISTICS section:

Viewing My Graphs

The MY GRAPHS section of the Call Center Agent dashboard displays a chart graph of an agent’s call totals per hour, over the past 24 hours; and per day, over the last 10 days. This section also displays a pie chart to show from where the agent’s inbound calls originated.

NOTE: You cannot make changes to the data that shows in the MY GRAPHS section. 

Updated on May 21, 2021

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