Depending on your job role, user scope permissions, and call-queue assignment, you will have access to one or more Call Center dashboards to perform your Call Center work duties.
The following Hosted Voice Call Center dashboards are available:
- If you are logged in to the Hosted Voice Portal as a call center agent, you can use the Call Center Agent dashboard to perform your Call Center work duties.
- If you are logged in to the Hosted Voice Portal as a supervisor or office manager, Call Center has two dashboards available for you to use; the Call Center Supervisor dashboard and the Call Center Agent dashboard.
Important! Call Center Supervisors can use an agent seat to answer inbound calls within a queue. However, we recommend that office managers do not use a call center supervisor seat license.