In the ACTIVE CALLS GRAPH section on the Call Center Supervisor dashboard, you can view a graph of one or more call queue’s active calls for the last eight-hour time period.
The graph that displays is based on the call queues you select above in the CALL QUEUES >> section. Click the check box next to one or more call queue names to display the corresponding graphs in the ACTIVE CALLS GRAPH section.
NOTE: When multiple call queues are selected, the graphs display in different colors that match the call queue colors in the CALL QUEUES section.
NOTE: Click the Refresh button on the Call Center Supervisor dashboard to retrieve the most up-to-date information in the graph.