Call Center Reports
Call Center reporting helps call center managers have insight into their agents’ performance and shines a light on agent or...
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Call Center User Guide
Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.
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Setting Call Center Report Options
Click the Reports button on the Call Center Supervisor dashboard to display the Call Center Reports dialog box. The following... -
Generating Call Center Reports
This section provides an example of each type of report you can generate in the Call Center Reporting tool. It... -
Scheduling and Emailing Reports
Call Center enables call center supervisors and office managers (with call center functionality enabled) to request emailed reports in a... -
Contact Center Analytics
Contact Center Analytics is a live reporting tool that helps Call Centers boost performance and customer satisfaction through actionable analytics.... -
Accessing the Contact Center Analytics Main Menu
Use the Call Center Supervisor dashboard to access the Contact Center Analytics tool. To access Contact Center Analytics: Click the... -
Viewing a Board
Below are some of the buttons and actions you can expect to see in the app bar when viewing a... -
Adding and Editing a Board
After adding a new board or editing an existing board, the app bar changes color showing you are in Edit...