Working with Active Phones
Depending on the company, a call center agent is assigned one or more physical or softphones to handle calls within...
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Call Center User Guide
Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.
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Working with Recent Call History
The Call Center Agent dashboard enables an agent to view their recent call history, make callbacks using the phone numbers... -
Viewing Call Center Agent Statistics
The Call Center Agent dashboard enables an agent to view their individual call statistics for the current workday, as well... -
Call Center Supervisor Tasks
In addition to the Call Center Agent dashboard, call center supervisors and office managers can use the Call Center Supervisor... -
Navigating the Call Center Supervisor Dashboard
Click the Call Center menu icon to view the Call Center Supervisor Dashboard. This dashboard is designed for supervisors and... -
Managing Call Center Queues
Call Center supervisors and managers use Call Queues, also known as Hunt Groups, to manage high call-traffic flows. When all... -
Prioritize Calls Waiting in Queues
The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being... -
Managing Call Center Agents
Call agent supervisors and office managers can view call center agent information to determine agent call activity and performance levels.... -
Viewing the Active Calls Graph
In the ACTIVE CALLS GRAPH section on the Call Center Supervisor dashboard, you can view a graph of one or... -
Managing Real-Time Call Center Statistics
The Call Center module has a host of call-queue related statistics that supervisors and managers can use to evaluate daily...