Edit Music on Hold in Call Queues If you want to edit the Music on Hold that is played in Call Queues, click on the Edit MOH icon. This will take you to the Music on Hold directory on the Menu Bar as shown below. Updated on November 18, 2020 Related Articles Call Queue Rules Prioritize Calls Waiting in Queues Setting an Introductory Greeting for the Call Queue Adding Music to Call Queue Editing Agents in a Call Queue Managing Call Queues