Call Queues
Call Queues, also known as Hunt Groups, are the perfect way to manage high traffic flows. When all lines are...
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Call Queues
Call Queues, also known as Hunt Groups, are the perfect way to manage high traffic flows.
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Add a Call Queue
1. To add a call queue, click the Add Call Queue button on the Call Queue center. You will get... -
Managing Call Queues
There may be times when you need to edit a Call Queue, such as changing Basic, Pre-Queue, or In-Queue options.... -
Editing Agents in a Call Queue
The Edit Agent icon will take you to the Edit Agents page as shown below. Here you will be able... -
Prioritize Calls Waiting in Queues
The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being... -
Edit Music on Hold in Call Queues
If you want to edit the Music on Hold that is played in Call Queues, click on the Edit MOH... -
Adding Music to Call Queue
You can add music by clicking the Add Music button. Select the audio file you want to add. The file... -
Setting an Introductory Greeting for the Call Queue
Click the Settings button to open a Music on Hold Settings window. This will allow you to configure the queue... -
Call Queue Rules
Here are our queue rules.