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Music on Hold

The platform has a Music on Hold feature that plays when callers are on hold or waiting in queue.
  • Music on Hold Page Layout

    There are five (5) different User Interface (UI) layouts available for Music On Hold (MoH), with important differences between these...
  • Music on Hold

    The platform has a Music on Hold feature that plays when callers are on hold or waiting in queue. You...
  • Adding Music on Hold Files

    1. To add Music on Hold files to your account, click the Add Music button on the Music on Hold...
  • Editing Music on Hold Files

    If you need to edit the name of the Music on Hold file, from the Music on Hold page, either...
  • Changing the Order of Music on Hold Files

    Music on Hold files play according to the order in which they appear in the Music on Hold page, starting...
  • Deleting Music on Hold Files

    If you no longer need a Music on Hold file, you can delete it from the platform. From the Music...
  • Adjusting the Music on Hold Settings

    To adjust Music on Hold settings: 1. From the Music on Hold page, click the Settings button. A Music on...
  • Customizable Music on Hold Message

    Customizable Music on Hold gives you the ability to insert Music on hold and messages into audio that is already...
  • Setting up an Introductory Greeting

    From the Music on Hold Settings page, click Play introductory greeting as shown above. Click Upload to and use the...
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