Managing Contacts
The Contacts view shows the list of existing contacts from the Softphone application. The contacts are synched from those found...
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Hosted Voice Softphone User Guide
Hosted Voice Softphone is a web-based VOIP phone application that allows you to stay connected when away from the office.
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Making a Call
1. On the main screen, click the red plus sign icon to display the white dial pad icon. 2. Click... -
Receiving a Call
When receiving a call, the computer will play a ringtone and the Softphone application displays the following call options: -
Active Call Options (Mute, Transfer, Switch Phone, and more)
When a call is in progress, the status, dialed number, and call timer will be displayed at the top of... -
Using Chat Messaging
Hosted Voice Softphone enables you to use chat messaging to communicate with existing contacts. 1. From the left panel, click... -
Managing Voicemail
1. From the left panel, click Voicemail to listen to voice messages. 2. Click the Voicemail drop-down arrow at the... -
Viewing Call History
From the left panel, click Call History to display your most recent call history list, including inbound, outbound, and missed... -
Viewing My Profile
From the left panel, click your name on the top of the left panel to open the profile view. From... -
Managing Answering Rules
From the left panel, click Answering Rules to display a list of your phone extension’s answering rules. To re-prioritize the... -
Managing Greetings
From the left panel, click Greetings to manage voicemail greetings that callers will here when you do not answer the...